Service, Quality dan Statisfaction
bibliografi: hal. 336-360 Buku Service, Quality Dan Satisfaction Edisi 4 ini mengulas secara rinci tiga elemen krusial yang saling terkait dalam penciptaan keunggulan bersaing dan berkesinambungan setiap organisasi; Service, Quality dan Satisfication. Isu-isu yang dikupas meliputi paradigma IHIP (Intagibility, Heterogeneity, inseparability & perishability), perspektif jasa (service perspect…
- Edition
- Ed. IV
- ISBN/ISSN
- 978-979-29-5384-8
- Collation
- xxii, 362 hlm.; 23 cm
- Series Title
- -
- Call Number
- 658.834 TJI s
Daftar Alamat Internet Yang Sebaiknya Anda Tahu
- Edition
- Ed. II
- ISBN/ISSN
- 979-731-493-6
- Collation
- x, 196 hlm.; 19 cm
- Series Title
- -
- Call Number
- 004.678 CHA d
- Edition
- Ed. II
- ISBN/ISSN
- 979-731-493-6
- Collation
- x, 196 hlm.; 19 cm
- Series Title
- -
- Call Number
- 004.678 CHA d
Daftar Situs Jurnal Ilmiah
- Edition
- 2
- ISBN/ISSN
- 979-731-375-1
- Collation
- 14x21 cm.; viii+404 hlm
- Series Title
- -
- Call Number
- 004.678 CHA d c1
- Edition
- 2
- ISBN/ISSN
- 979-731-375-1
- Collation
- 14x21 cm.; viii+404 hlm
- Series Title
- -
- Call Number
- 004.678 CHA d c1
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